Some people say you just can’t teach customer service. There is no doubt that some people simply “get” customer service, while others don’t. In fact, you can teach customer service—but only if the person you’re trying to teach has the right attitude or mindset to begin with. If they’re not already good at customer service, they must be willing and able to accept training.
As it applies to customer service training, there are two ways that people become successful customer service superstars: either their parents taught them or they learned on the job. When someone has been raised to do right by other people, teaching customer service is a snap. These people need only to be pointed in the right direction.
However, some people aren’t so fortunate as to have been brought up that way. But they can still have an idea of what doing the right thing is all about. These people are open and willing to deliver great service, but it may take a little more formal training once they get on the job. From the customer’s perspective, it doesn’t matter how a person learns his or her customer service skills.