This week’s LIMRA annual conference came at an interesting time in New York City, and not just as those Occupy Wall Street folks raged on and some very high-profile insider trading charges were leveled.
Rather, about the most interesting experience I had, my trip to the city being one of only a few visits I’ve ever made, was hearing that the city would like to crack down on one of its least pleasant consumer experiences: the never-ending barrage of honking cab horns, 24 hours a day.
Riders, apparently, are now being requested to gently ask their cabbie not to honk so much and to pay heed to the signs warning of $350 penalties for laying on the horn. To which the cabbies, in their various native dialects, said something to the effect of “Fuhgidabowdit,” and then continued to drive 110 mph down Lexington Avenue, honking all the way.
Leaving poor pedestrians like myself feeling a bit more like Ratso Rizzo in “Midnight Cowboy” in the process.
Better customer service and trust was also on the minds of the LIMRA folks and a session I attended during the conference offered some prudent advice to all manner of financial advisors, including those in the wealth management area.