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Editor's Blog: Read the Consumer Message Boards

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Those ads about “guarding your reputation on the Internet” may sound as if they’re a bunch of hype – but maybe people in the insurance industry should take that advice seriously.

Bill Coffin discusses the message board issue in a blog entry that includes mind-boggling consumer comments about the retained asset account (RAA) controversy. Warning: If you suffer from serious heart, anxiety or anger management problems, consult with your care provider before reading the blog entry.