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My New Client Portal's Just the Ticket During Quarterly Client Reviews

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With the passing of the first quarter of 2010, it’s time for the portfolio review process. We will be contacting clients, scheduling meetings, and reporting to clients on the progress of their accounts. This is also a great time to attend to other miscellaneous items such as our client portal. As I’ve mentioned in the past, I formerly called it the Client Vault. But we abandoned our less-developed portal in favor of an existing program called Advisor Portal, by MIAGD (Make It a Great Day), a company that has developed a unique system which offers much more than just a place to upload client documents. Through the MIAGD technology you can hold Webinars, post blogs, and much more.

Sometimes a file we need to e-mail to a client is so large that it takes several minutes to send. Moreover, sending confidential information through e-mail is probably not the best idea. Therefore, with Advisor Portal, I can upload a document and the client receives an e-mail notification. Advisor Portal uses a 256-bit encryption which, as I understand it, is the highest available. In short, it would take the most sophisticated computer program, working day and night, nearly 300 years to break the code. I think the data is safe for now. During these meetings, I intend to get every client on board with this tool. Even if clients choose not to post their documents, I will use it to post copies of their financial plan, agreements, or any other pertinent documents I currently maintain in a paper file.

Client Presentations

In the past I discussed how I plug my laptop into the flat screen TV in our conference room to present various items to a client. The problem is that the 32-inch TV is really not large enough. To remedy this, I plan to purchase an In Focus machine (that’s what I’ve always called it anyway). Then, I will be able to connect my laptop to it and project my screen onto the wall. This will provide a much larger picture. I’ll turn off the conference room light and use a small lamp. As long as the room isn’t too dark, they should be able to stay awake while I present their data to them. If not, I’ll make some popcorn and we’ll watch “This is Your Financial Life.”

I’ll keep you posted.

Thanks for reading!


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