Creating strong, benefit-driven messaging is more art than science. It involves a series of interrelated decisions: Prioritizing customer needs and wants; matching consumer needs with product benefits; and, finally, deciding how to communicate these benefits in a way that will have the greatest market appeal. There is no doubt that messaging — with its ability to shape marketplace perceptions — is a major determinant of your sales success.
Unfortunately for financial services marketers, it is not enough to simply create strong, differentiated messaging. Success depends on making sure that those messages are heard or read. There is a significantly underutilized, time-proven concept that can help marketers create interest and readership — the power of NO.
Every one of us grew up with daily reprimands of what not to do, say, eat, touch or want. As a result, NO has become one of the most powerful words in the English language. It invariably evokes a natural curiosity to find out what we are being deprived of. Yet this power is seldom harnessed for financial promotion. Perhaps most marketers intuitively feel that people aren’t comfortable with a negative approach.