Insurers Announce Flood Relief Arrangements

Displaced beneficiaries in the TriCare fee-for-service program can see any TriCare provider.

Beneficiaries in the TriCare managed care program should call TriWest to transfer coverage to their new locations, TriWest says.

More information is available at Document Link

Earlier this week, New York Life Insurance Company, New York, and Aetna Inc., Hartford, announced their efforts to help customers affected by the flooding.

New York Life says it will be relaxing premium payment requirements for individuals affected by the floods.

Aetna says it will “adjust its policies to comply with any local, state or federal disaster executive orders or regulations issued related to these catastrophic events.”

Aetna is extending claim filing deadlines for life, disability and long term care insurance policies for customers affected by the Midwest flooding and also extending deadlines for related procedures, such as procedures for collecting evidence of insurability.

Aetna is letting health plan members affected by the flooding “seek urgent or emergency care anywhere, as needed,” Aetna says.

Members who cannot see their usual providers can get non-emergency care out of network.

Aetna members in areas affected by the Midwest flooding can refill prescriptions early, get mail-order prescriptions delivered to an alternate location, or refill a prescription that may have been lost, damaged or destroyed by the flooding.

Aetna also is offering employee assistance program services to all members affected by the flooding, even if their employers do not normally offer Aetna EAP services.