Underwriters Get Burnout Too

Underwriters Get Burnout, Too

Burnout is something that underwriters know about, personally, say industry experts.

“The stress in these jobs never stops,” says Samuel Marotta, an underwriting advocate at the Herman Agency Inc., an Oak Brook, Ill., brokerage general agency. Marotta used to be a company underwriter himself but left after 29 years, citing “unrelenting and unremitting stress.”

In the past several months, a number of experienced company underwriters have reportedly left their positions, too, citing burnout.

“Unrealistic expectations concerning productivity” are fueling much of this, posits Marotta. For example, “new technologies seemingly make the job easier,” he says, but then company executives develop their own ideas on how this should improve productivity, and producers develop their own timeline imperatives on case flow.