Fidelity Customers Face Issues With Trading Site, Apps
The investment firm acknowledged issues with its mobile apps, trading platform and website.
Numerous Fidelity Investments customers reported problems using the investment giant’s website and mobile brokerage Friday afternoon, according to social media posts and data.
Downdetector, an outage monitoring site, reported a spike in problem reports, to around 3,000, in the early afternoon, although the numbers had dwindled to under 200 by about 2 p.m. Eastern time. Website issues account for more than 60% of the reports and mobile brokerage nearly 30%, Downdetector indicated.
On X, formerly Twitter, Fidelity acknowledged the issues in response to customer complaints and questions, including a post from a user asking when he would be able to transfer money to his Fidelity account.
“We are aware that customers are experiencing issues with our website, Active Trader Pro (ATP), and our mobile apps. We are working urgently on resolving the issues. We apologize for the inconvenience and appreciate your being a customer,” the company posted around 2:20 p.m.
One user posted, “Now I can’t close my position becuase the price moved away. How can we all get compensated our lost profits?”
“Been trying to sell a position since 11:30 and they say position doesn’t exist,” a Downdetector user posted around 1:30 p.m.
In October, customers encountered issues trying to trade options on Fidelity’s website, and in August customers also faced problems trying to use the company’s mobile apps, website and Active Trader Pro trading platform.
A Fidelity spokesperson didn’t immediately respond to an email seeking comment Friday afternoon.
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