What You Need to Know
- Herbers & Co. has found a 30% to 40% increase in employee stress during the pandemic.
- Rigid people-management structures have been torn down and replaced by more compassionate ones.
- A shift is occurring that acknowledges the reality that people are not machines, and that excellence levels will vary from day to day.
Employees have been under pandemic-related pressure for two years now, and many are teetering on the edge of burnout if they haven’t already succumbed to it. Between that and the fact that we are in winter months with cold weather, COVID and flu season, we’ve been seeing rising rates of employee management issues. Among them: high reports of workforce stress.
Among the hundreds of companies in our consulting network, we’ve seen upward of a 30% to 40% increase in employee stress. While employee turnover has garnered headlines lately, stress at companies of all sizes can pose a serious threat to smoothly functioning operations and overall employee morale and performance. As we move forward, it will be worth keeping an eye on the long-term effect of stress in the workforce, especially chronic stress.
High levels of stress not only tax firms’ resources in the immediate term, but also impose a higher workload on team members who are consistently dealing with the mental tax of a stressful workplace. The cumulative effect of picking up the slack for absent co-workers due to illness can easily lead to frustration and burnout.
When a workforce is stretched, everything from client service to compliance tasks can be compromised. In other words, sustained high levels of stress are not compatible with business success. Firm leaders have long taken the issue seriously, but the best practices for managing it have changed, as has so much else, over the course of the COVID-19 pandemic.
Before the pandemic, the standard management playbook required leaders to keep track of their employees’ performance and take corrective action. Policies were created to dictate when to arrive at the office and when to leave. Vacation, sick days and personal days were all enumerated and codified. If an employee exceeded their allotted sick days, financial penalties were levied or vacation days were eliminated.
That people-management structure has been torn down during the pandemic. In its place has emerged a structure built around compassion and flexibility. If there were an overarching statement to set the tone for the new approach, it might be: “Do what you need to do, when you need to do it. Take care of yourself. We support you.”
That’s quite a departure from the rigid, rules-based norms that prevailed from the 1990s until the mid-2000s. In those days, money was both the stick and the carrot used to motivate employees to meet business goals. Later, leadership culture moved from that crude approach to one aimed more at supporting team members’ careers — career paths were more clearly delineated, and personal development was actively supported through goals and other means.
Employee management by focusing first on well-being is now ascendant, thanks to the pandemic. It’s based on evidence that team members’ happiness — physical, emotional and financial — is key to success because it promotes optimal performance. Today, good leaders are acknowledging that their workforces are being hit with unique challenges, and they are prioritizing well-being — asking not what team members have accomplished lately, but what they need and how the organization can support them.
This more enlightened management approach requires creative solutions to managing stress. Companies that have more flexible cultures still can’t afford to have team members who are so focused on their own care that they consistently force fellow team members to pick up the slack. In the old days, being out of the office too often due to sick days, personal days or vacation days would warrant a stern talking-to with the worker in question.
Employees are no longer tolerating that sort of thing; they understand the leverage they possess and are increasingly prioritizing their well-being.
The new management approach encourages mutual support. The idea is that employees should take care of themselves, and the organization should give them latitude to do that. But once they’ve met their own needs, the ethos is to help others.