It looks like wealth-management firms have their work cut out for them when it comes to improving their mobile applications for both full-service and do-it-yourself investors, as they find themselves behind other financial-services companies, according to J.D. Power's 2019 U.S. Wealth Management Mobile App Satisfaction Study. The average overall customer satisfaction score for wealth management mobile apps is 846 (on a 1,000-point scale). That trails overall satisfaction with credit card apps (872) and retail banking apps (853). The study reviewed client satisfaction with wealth-management mobile apps based on five factors:
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