Providing good contact center service for annuity holders is more difficult today than it used to be 22 years ago.
Brendan Yeager, a service quality specialist at Dalbar, gave that assessment Thursday, in an annuity service award announcement put out by Dalbar.
Dalbar, a Boston-based financial services communication consulting firm, gave its 2017 Annuity Service Award to four annuity issuers: AXA Equitable; AIG Individual Retirement; Guardian Retirement Contact Center; and Transamerica Annuities
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Typical annuity contact center questions are getting tougher because consumers can now use the web to get answers to simple questions, Yeager said.