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September 20, 2016 at 12:46 PM
Right now, there are approximately 28 million small businesses operating in the U.S., according to the U.S. Small Business Administration. These are businesses with fewer than 100 employees, and at some point, nearly all will face the challenge of bringing affordable benefits to their workforce.
Balancing benefit cost and value is a dilemma that has small business owners seeking information and guidance. For brokers searching for growth opportunities, this market can be lucrative and rewarding. It also presents a great opportunity to build loyal and long-lasting relationships in an underserved market. But in order to do so, brokers must understand the challenges that drive the decisions of small business owners.
Employer challenges
When it comes to benefits, small businesses share some common pain points, such as:
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Employee recruiting and retention challenges
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Offering affordable yet attractive benefits
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Finding the time to shop for benefits
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In fact, the 14th annual MetLife Employee Benefit Trends Study confirmed that employee retention and cost control top the list of small business concerns. While these are not new concerns, when coupled with the regulatory requirements of the Patient Protection and Affordable Care Act, they leave small business owners looking for expert advice from brokers.
“Small businesses are confused about what their regulatory responsibilities are with ACA,” says James Reid EVP, Regional & Small Business Solutions at MetLife. “They need help understanding those responsibilities and how they can meet them while providing attractive benefits that help them with employee retention.”
At the same time, with the rising cost of health care, employers are shifting more out-of-pocket costs to employees and considering whether to reduce or eliminate essential benefits like dental and vision. It’s a move that could impact employee retention. While medical benefits are still the most sought after, dental and vision are also on the list of employees’ needs, says Reid. With the MetLife study showing 70 percent of employees wanting customizable benefit options, Reid says that’s creating opportunity for brokers. “Small business owners need simple, affordable options that can help them attract and retain talent,” says Reid. “Increasingly, they’re turning to their brokers to help them explore non-medical options.”
Reid believes the smart broker can become a trusted resource for small business owners, helping them understand the regulatory landscape and recommending options that meet the budgetary needs of both employees and employers. “This is the perfect time for brokers to further position themselves as an expert resource,” he adds.
Broker challenges
Despite the opportunity, many brokers have yet to discover a simple way to serve the small business market. One challenge is the legwork needed to source right-sized benefits. The transactional nature of the small business market can sometimes make locating coverage options or even carriers that are dedicated to the small business market a time-consuming and challenging process.
