“It’s not about having the right opportunities. It’s about handling the opportunities right.” — Mark Hunter
It doesn’t matter if you are a salesperson or not, we’ve all heard that little voice in the back of our heads that says, “Red flag … Run!” when faced with a salesperson who seems less than trustworthy.
Was it the tone of their voice, the way they dressed, their behavior or how they spoke that sent up the red flags? Whatever it was, there is nothing that salesperson can do to regain a prospect’s trust once it’s been lost.
If this often happens to you, maybe it is time to go through your presentation, your sales pitch, your cold calling script or whatever means of communication you’re putting out there to reach prospects. Examine it, and read it over as many times as possible. Send it to friends and family, and ask for their feedback.
You can also look at books about sales or do a quick online search to find tips.
(Related on ThinkAdvisor: 4 Ways to Simplify Your Complex Sale)
We took this scenario to the Internet to find out what other salespeople are saying was the reason for not being able to close that sale.
In the following pages, we have compiled a short-list of things you might be doing that are repelling prospects. (Know a behavior that wasn’t included here? Leave it in the comments below.)
10. Overcomplicating the decision process
Sometimes salespeople are overly excited about their products or services, and while that’s amazing, you have to bring your pitch back to your prospect. What’s in it for them? How can you transfer that excitement to them so that it doesn’t seem suspect, fake or overrated? Are you just trying to impress them?
“More than once, when I was trying to be impressive about my methodology, I’ve overcomplicated the decision process and scared my hot prospect away,” says Jill Konrath, a frequent speaker at sales conferences and best-selling author, in her article “Close more deals by doing this.”
In that excitement to present the product or service, you forget that maybe your prospect doesn’t understand what you’re selling, or that in order to be impressive, you present too much information, thus making it overwhelming — or scary — for them.
9. Not respecting their time
You’ve heard the saying, “Time is money.” It’s true for you and for your prospects. So don’t be late to your appointments, don’t droll on during your calls, and be mindful of the time they will spend reading your emails.
Bottom line, just be mindful.
“Demonstrate that you respect prospects’ time by asking, ‘Is this still a good time to talk?’ or ‘We scheduled 60 minutes for today’s meeting. Does that still work for you?’ You can also achieve this by limiting the amount of time you spend on social chit-chat or rapport-building conversation (…) there’s a strong likelihood that your prospect wants to get down to business,” explains Kelley Robertson, an international sales speaker, author and trainer, in “5 surefire ways to earn a prospect’s trust.”
8. Failing to cultivate prospects
A great farmer always takes good care of his crops to have the best harvest possible.
“If you assume that prospects aren’t smart enough to figure out the value your solutions can bring them or how your knowledge and experience can benefit them after talking to you for a few minutes or getting a letter in the mail, you shouldn’t bother trying to share your ideas and expertise with them,” says Ken Dooley in an article on CustomerExperienceInsight.com, a news website that provides insights about marketing and the customer experience.