Weak oversight by the federal Office of Management and Budget (OMB) may have contributed to information technology (IT) problems at the HealthCare.gov project.
Officials at the U.S. Government Accountability Office (GAO) come to that conclusion in a HealthCare.gov report prepared at the request of many members of Congress.
One of lawmakers’ questions was why the U.S. Department of Health and Human Services (HHS) and the Centers for Medicare & Medicaid Services (CMS), the HHS directly in charge of setting up HealthCare.gov, had so much trouble with the HealthCare.gov project.
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The HHS uses HealthCare.gov to handle Patient Protection and Affordable Care Act (PPACA) public exchange enrollment in the states in which HHS handles the exchange enrollment process.
One problem was that the HHS chief information officer (CIO) did too little to oversee the project, and felt he did not have the authority to play a direct role in managing HHS IT investments at the division level, Valerie Melvin, a GAO director, writes in the GAO report.