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LTCI and disability complaint volume drops

By Allison Bell

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Health product consumer complaint patterns may have shifted between 2012 and 2013.

State insurance regulators can send complaint information to the National Association of Insurance Commissioners (NAIC) Complaints Database System on a voluntary basis.

A recent database report shows that the total number of closed confirmed complaints of all kinds fell 7.5 percent, to about 64,000, and the number of accident and health product complaints fell 8.3 percent, to about 24,000.

Over that same period, the number of disability insurance complaints dropped 16 percent, to 565, and the number of long-term care insurance (LTCI) complaints sank 25 percent, to fewer than 500.

See also: NAIC to consider LTCI market conduct forms

The number of complaints about major medical coverage increased. Complaints about preferred provider organization coverage rose 16 percent, to about 1,160.

Complaints about mental health benefits jumped 43 percent, to 143. 

See also: Analyst: Mental parity hard to enforce