A Nevada insurance agent says his state’s public exchange should act quickly to make sure that consumers who are paying for private qualified health plan (QHP) coverage through the exchange have concrete proof of coverage. Today, he says, some consumers have to pay premiums for QHP coverage, even though they have no way to confirm whether they really have coverage.
Lou Cila of Best Nevada Insurance Agency described his concerns in a comment letter included in a Silver State Health Insurance Exchange board meeting packet. The Silver State has been running the state-based Nevada Health Link Patient Protection and Affordable Care Act (PPACA) public exchange.
The exchange had serious technical problems during the first individual QHP open enrollment period. The exchange board is in the process of shifting to use of the federal HealthCare.gov enrollment system for the 2015 open enrollment period, and, at press time, it was gearing up to interview Bruce Gilbert and David Haws, two candidates for its executive director post.
Cila reported in the comment letter that, because of billing calculation problems, some QHP customer files stay in “pending status” for a long time.