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September 26, 2013 at 02:22 AM
It’s easy to launch a product for women, right? Make it pink, add some sparkles, work the words “shopping” and “girlfriend” into your marketing copy… The ladies will come running.
Or not.
As these three examples prove, targeting female clients is a dangerous undertaking. One misstep, especially in the social media age, can create a PR nightmare — or even ruin your brand entirely.
If you’re planning on selling to women anytime soon, don’t forget these cautionary tales.
In late 2010, Bic launched a line of pens “for her” — and it wasn’t long until snarky Amazon users pounced. The site’s product page for Bic Cristal For Her ball pens (which feature pastel colors, diamond-engraving and “a thin barrel designed to fit a woman’s hand”) is now a gold mine for sarcastic user reviews like these:
“When I saw these I just had to have them, so I asked my Husband to buy them for me. He refused, as he said that owning a pen might make me Think, and then have Ideas Of My Own. Then I might start to Write, which would take time away from my wifely duties such as Cooking, Cleaning, and Bearing Children. Of course he was Absolutely Right, none of these tasks require a pen, and so I have to give these one star.”
“Oh my goodness — where have these been all my life? My hands are tiny, delicate and perfectly formed. I have to admit that they’re more suited to activities such as petit point and kitten stroking than writing; in short, they are nothing like a man’s fat, hairy mitt. Up until now I’ve spent countless hours sobbing that there was no writing implement designed especially for ME. I haven’t actually tried one of these BIC beauties yet as they’re just so adorable all I want to go is gaze at them and lick the pink one from time to time.”
It wasn’t long before Ellen was skewering the pens on her talk show. Bloggers complained. A spoof @BicForHer account launched on Twitter. Media outlets picked up on the story and spread it even further.
Bic responded by … doing absolutely nothing. The pens are still on the market, and in the midst of the backlash, the company even launched a Bic For Her promo video on YouTube, which — of course — drew its own scathing comments.
On the plus side, PR 101 teachers now have a new what-not-to-do case study to teach.
Toy stores have long been divided into his and hers sections — action figures on the boys’ side; Barbies on the girls’. Where the two met in the middle — the Switzerland of toys — there were Legos, those cherished, gender-neutral blocks that can be snapped into unicorns just as well as Army tanks.
In late 2011, though, Lego decided to break its neutrality and launch a line of predominantly pink and purple blocks and miniature figurines specifically for girls. Lego Friends is built around five girlfriends and various large-eyed woodland animals. Emma’s an “expert at makeovers.” Stephanie tells girls to “dance like no one’s watching!” And Olivia busies herself by looking after a new foal. I’m not making this up.
Despite Lego’s attempt to give the girls a handful of non-female interests (Andrea cooks and plays computer games, you guys), a backlash ensued anyway. A petition on Change.com with an aim to “Tell LEGO to stop selling out girls!” gathered more than 55,000 signatures. The company’s Facebook page took a beating. Bloggers complained that the mini figurines, unlike the traditional “minifigs,” couldn’t move their body parts. “That sort of sends a message about what we expect women being able to do physically,” one told NPR.
Unlike Bic, Lego acted quickly. In press releases and media interviews with senior officials, it made clear that it didn’t mean for Lego Friends to be its only option for girls.
It also backed up the products with numbers. Despite the toy’s gender-neutral rep, the company said, 90 percent of its pre-Lego Friends customers were boys. And the Lego Friends product was built using years of input from multiple focus groups made up of parents and daughters.
The company’s executives even held a meeting with the Change.com petition organizers to discuss their concerns.
