U.S. insurers receive the highest customer satisfaction ratings in a new worldwide survey.
Cap Gemini S.A., a Paris, France-based business and IT solutions provider; and Efma, a global not-for-profit organization, also headquartered in Paris, disclose this finding in the sixth edition of the “World Insurance Report.” The study features interviews with more than 114 insurance executives, data from 41 markets and a new “Voice of the Customer survey” that captures data from more than 16,500 insurance customers across 30 countries.
In the study, the U.S. secures the highest positive customer satisfaction score by country. Respondents give the U.S. an average positive satisfaction rating of 78 percent.
South Africa, Australia, Belgium, and Canada ranked garner the highest levels of customer satisfaction. These countries secure positive satisfaction scores of 76 percent, 74 percent, 72 percent and 70 percent, respectively.
Other mature markets have the lowest positive satisfaction scores in the study. Among them: Japan (38 percent), Hong Kong (42 percent), South Korea, Taiwan (48 percent) and Sweden (51 percent).