How Not to Lose a Client: 3 Basic, Effective Strategies (AdvisorOne)

A recent national survey of 200 high-net-worth investors revealed three strategies to keep clients from ever terminating an advisor’s services. The first strategy is to add new capabilities to your service offering. If that’s not feasible, consider forming alliances with other professionals and service providers. The second strategy is to communicate with clients frequently and have one-on-one meetings. The third strategy is to provide a holistic advice. Investors who receive holistic advice report a higher level of service than those who don’t. Over 54% of respondents who received a holistic view said there was a 0% chance they’d fire their advisor in the next year.