Two large health insurers pushed their customer service grades higher this year as others saw their scores fall slightly.
ACSI L.L.C., Ann Arbor, Mich., has reported that finding in the latest American Customer Satisfaction Index survey report.
ACSI bases the satisfaction reports on surveys of about 70,000 customers. The firm measures satisfaction with 225 companies in 47 industries and 10 economic sectors.
ACSI puts health insurers in the Finance & Insurance category, along with banks, credit unions, life insurers and property-casualty insurers.
Health insurers as a group earned a satisfaction score of 72 this year, down from 73 in 2010.