Ken Fisher, Fisher Investments: The Extended 2011 IA 25 Profile

One advantage a smaller firm has over large ones is that they can use social media when larger firms can find it too hard to control the messages. The “SEC is pretty unclear about what you can and cannot do in social networking, but if you follow the precepts of the ’40 act,” as RIAs would in regular advertising, smaller firms, he says, can engage in social networking “without violating advertising rules.”

“My advice,” Fisher notes, “has always been: Be squeaky clean on everything regulatory and understand the SEC is not your enemy if you are squeaky clean.”

“There’s nothing wrong with a small RIA who wants to stay a small RIA and continue to serve his or her clients,” he says, providing three pieces of advice for firms large and small:

• "Mean well, try hard and put the customer’s interest first."
• "Ask yourself over and over: What would Proctor & Gamble do?” RIAs are a “consumer services” business, he notes. Who does that better than a “consumer products” giant like Proctor & Gamble? They have, he says, “good products, good services, good innovation and good technology.”
• “The best CEOs,” Fisher says, “keep quitting.” How’s that? “Think about what the least-good thing you do is, and even if it costs you money, hire someone to do it for you and quit it. Put your time into things you do best. And then after that find the next-worst thing you do and hire somebody to do that. If you keep doing that you’ll focus on the areas that both maximize your revenue and control your business.”

In his view, “the ultimate founder/CEO doesn’t really have to do anything at some point but keep the vision and create the culture—if you’ve quit well, long enough, and managed well, long enough—you’re largely superfluous.”

Read more about the rest of the 2011 IA 25.

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