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Financial Planning > UHNW Client Services > Family Office News

Moving to the Cloud for My CRM

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There has been a lot happening lately on my Road to Independence journey. First, a few weeks ago I was considering moving my office to my home. That will become a reality by year-end. Next, the company that hosts my Website is shutting down its server in a few months. Therefore, I will need to move the site. That's not necessarily a bad thing as I have wanted to make several improvements. Finally, since I will be saving about $1,500 a month, it's a good time to make some other changes. Let's begin with number three.

CRM on the Cloud

I think it's about time to discontinue Act! in favor of a cloud-based CRM system. I plan to go with's wealth management platform. It includes numerous bells and whistles and integrates with several other programs. Currently, I have a client portal through Make it a Great Day (MIAGD). MIAGD’s offerings include a client portal, free online Webinars (for fewer than five participants), and a few other items. The company also build custom Websites which are very nice. Currently, I use itsportal with my site. The problem with that arrangement is that it's very cumbersome to upload client documents. To remedy this, I plan to subscribe to Net Docs, which integrates with and includes a built-in client portal. I'll have to find another way to conduct Webinars.

New Website and Home Office

Now that I have gone through two iterations of Websites, I have a much better idea what I want. I am in discussion with a local Web developer to define the site and get it started. The cost of site design varies greatly. I expect this will cost less than $2,000 to build and $20 per month to maintain. All very reasonable. I will write more on the specifics as it proceeds.

As for my office situation,there are pros and cons with running a business from the home. One of the most important things is to be able to separate work from pleasure. Not that work isn't a pleasure, but you have to have some downtime. I'll have my phone/internet/cable provider move my service to the house and cancel my personal cable. What a deal!

So by the time 2011 rolls around, I should have a new office, CRM, paperless document management system, Website, and office. A lot of changes to be sure.

Thanks for reading and have a great week!


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