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Three things you should be tracking on your Web site

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Aaron KassoverOne of the great things about marketing online is that almost everything can be tracked. E-mail campaign management programs and Web site analytics programs will quickly give you a mountain of data about your site. With all of this information, it’s easy to get overwhelmed with information or to focus on “vanity metrics” that provide little insight into the performance of your site.

Here are three items that you probably are not tracking that will give you a better insight into how your Web site is doing, how you can improve it, and where you should focus your online marketing:

1. Close rate by visitor source
Analytics tools will tell you where your visitors come from, but without comparing that traffic to real sales, you can’t put a value on the traffic. A source, campaign, or keyword that produces 1,000 visitors in a month but doesn’t produce any sales is worth less than one that produces 20 visitors and two sales. By tracking your site visitors from the source through the sale, you can figure out what traffic sources pay.

2. Phone calls generated from your site
Many site visitors still want to talk to you in person, so instead of filling out a form, they pick up the phone and call you. Add a call analytics package to your site that uses a special Web-only number to track which calls came to you from your Web site.

3. The path visitors take through your site
Don’t just count views of the content on your site. You should also pay close attention to how your visitors get to each page and where they go from there. Do certain pages result in people going to a contact form more often, while others seem to make them keep on clicking? Use this information to refine the content on your site and the links on each page.

Want more information to help improve your online marketing? Download my free eBook “Make Money While You Sleep: A Step -by-Step Guide to Generating Leads from Your Website” at

Aaron Kassover, managing partner of AgentMethods LLC, has spent the last 10 years helping insurance carriers, agencies and brokers bring their services online. He has applied this knowledge to the development of AgentMethods, a Web site platform for insurance agents, agencies and brokers. For more information, visit Aaron’s Web site at

Check out more sales & marketing articles from Aaron Kassover.