Close Close
Popular Financial Topics Discover relevant content from across the suite of ALM legal publications From the Industry More content from ThinkAdvisor and select sponsors Investment Advisor Issue Gallery Read digital editions of Investment Advisor Magazine Tax Facts Get clear, current, and reliable answers to pressing tax questions
Luminaries Awards

Regulation and Compliance > State Regulation

Is the do-not-call list still an issue for you?

Your article was successfully shared with the contacts you provided.

Not too long ago, I was helping my daughter with her math homework (heaven help us both) when the phone rang. On the other line was a young lady asking me if I was interested in some new ideas for investing. First, I told her that I was quite happy with my financial advisor and wasn’t looking for any further assistance. Then I said, “Wait a minute. You shouldn’t be calling me. I’m on the National Do-Not-Call list.” Her misinformed response was, “That list only applies to interstate calls. I’m calling within the state of Maryland, so I can still call you.” I told her that she was sadly mistaken and that she was running the risk of getting herself and her company in serious trouble. (Don’t worry, I didn’t file a complaint.)

The funny thing is that about 30 seconds later, she called me again and, like we never talked before, she ran through her canned opening pitch. Tell me. Is this how your next great client wants to meet you? No way!

The do-not-call regulations have made building a referral-based business more important now than ever before. If you embrace the do-not-call regulations as an opportunity to build a referral-based business the way it’s intended to be built, then you’re in great shape moving into the future.

When it comes to contacting new prospects who have been referred to you, you now have to work from introductions. You have to be connected to the new prospect in a way that they are willing to call you, or they are open to receiving your call. One of the most efficient, effective, and do-not-call safe ways to be introduced is via e-mail. I’ve been teaching this technique for several years now, and I’m getting great feedback on the results.

Getting introduced with e-mail

Here’s how this concept works. Using my referral system, you collaborate with your client to identify three people whom she thinks should know about your work. You suggest to her a way she can introduce you that will protect her important relationships, yet yield a very efficient and effective way for you to meet her friends. She’s open to the idea.

Then you might say, “Mary, I appreciate the trust you have in me by giving me this opportunity to see if I might become a valuable resource for a few of your friends. I think it’s important that we find a way for you to connect me with them that protects your relationships, yet helps insure they are open to taking my call. Make sense?” (Sure, what do you have in mind?) “I’d like to suggest that you send George, Barry, and Carol an e-mail. Do you exchange e-mails with them from time to time?” (Yes, of course). “Great, I can even give you a template or two from which you can craft your message to them. When you send the e-mail, just CC me and I’ll know it’s been sent. Then I’ll follow up with them, via e-mail, and see if I can gain permission to give them a quick phone call. How does that sound?”

Now you have a way for Mary to introduce you that’s very efficient and unlikely to break down (which might happen if she has to connect with her friends via the phone). These prospects are likely to respond more quickly to your e-mail than your voicemail message. Once they do, you have written permission to call them – either at home, at work, or on their wireless phone (“Calling your new referral prospects“). Now you are do-not-call safe.

Give your client templates to help

Sending your client a template or two which they can use to introduce you will accomplish three things. First, when they receive your e-mail, it will remind them of their commitment to introduce you. Second, they’ll have a starting place, so procrastination will be minimized. Third, you’ll get a great introduction to a new prospect in short order.

If you’d like to receive a couple of templates I’ve created – that are excerpts from our Referral Scripts Book – just send an email to [email protected]. Put the words “E-mail Templates” in the Subject Line and we’ll send them to you.

Referral Coach International President Bill Cates, CSP, recently released The Referral Advantage(TM) Video Training Program. He is the author of the books, “Get More Referrals Now!” and “Don’t Keep Me a Secret!” He also writes a free referral newsletter with 30,000+ subscribers. For more information, contact Bill at [email protected] or visit


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.