Close Close
ThinkAdvisor

Life Health > Health Insurance > Life Insurance Strategies

Regulators List Top Insurance Gripes

X
Your article was successfully shared with the contacts you provided.

The top 3 complaints consumers had about their insurance companies in 2008 were delays, denials of claims and unsatisfactory settlement offers, according to a new report from a state insurance regulator group.

Premium-insurance rating and policy cancellation issues completed the top 5 complaints formally filed by consumers against their insurance companies, according to the report from the National Association of Insurance Commissioners, Washington.

A total of 195,669 consumer formal complaints about insurers were reported to the NAIC’s electronic complaint database system in 2008 by state insurance departments.

Specific breakdowns by type of complaints were: delays, 19%; denial of claims, 18%; unsatisfactory settlement or offer, 14%; premium or rating, 5%; and policy cancellations, 4%.

About 10% of all complaints involved life insurance or annuities, while around 37% were about health or accident insurance, NAIC reports. The rest involved property/casualty or other insurance.

The NAIC collects the information from “closed” complaints reported voluntarily by states. A closed complaint is one that has been investigated and resolved to the satisfaction of jurisdiction in which it is filed.


NOT FOR REPRINT

© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.