The top 3 complaints consumers had about their insurance companies in 2008 were delays, denials of claims and unsatisfactory settlement offers, according to a new report from a state insurance regulator group.
Premium-insurance rating and policy cancellation issues completed the top 5 complaints formally filed by consumers against their insurance companies, according to the report from the National Association of Insurance Commissioners, Washington.
A total of 195,669 consumer formal complaints about insurers were reported to the NAIC’s electronic complaint database system in 2008 by state insurance departments.