Here are four practices to consider in constructing your gratitude portfolio:
Be specific–When thanking someone for a job well done, be specific about what you’re grateful for. “Great job!” is vague. Better to say (or to add), “I really appreciate how timely and thorough you were with this report. Thanks so much!”
Tell your clients–Think about each of your clients, and about their specific qualities and actions that you appreciate most and feel most grateful about. Then tell them so in your next appointment or phone call–or send them a hand-written note, just to say Thanks! Thanking them for their business–necessary. Expressing your recognition of and appreciation for what is special about them, like the MasterCard commercial says–priceless!