A benefits broker is starting a service that will help customers’ employees cope with health care and insurance red tape.

AmWINS Group Benefits, Warwick, R.I., a unit of AmWINS Group Inc., Charlotte, N.C., says the new advocacy program will provide support in situations in which insurers or plan administrators are unable to resolve issues on behalf of employees or dependents.

An outreach program will volunteer assistance for members who have multiple health claims, and a benefit exception determination program will help make exceptions and benefit determinations.