A managed care company says it is now confident enough about its medical cost forecasts that it may give some group customers refunds if the forecasts are far off the mark.
Humana Inc., Louisville, Ky., is offering the refund feature with its new SmartResults, which provides extra analytical and care management features for sponsors of self-funded plans with 300 or more employers that agree to 3-year contracts.
Humana will cap its plan administrative fees for the life of the contract, the company says.