Top advisors communicate regularly and meaningfully with their top clients.
Here are some suggested rules for making those communications effective, as found in “The Ubiquitous Paradigms of Dialogue Are Pejorative,” Advantage Compendium, January 1999.
Communicate at the level of the receiver. A six-year-old eating dinner with her fingers is unlikely to respond to the suggestion that “It would facilitate the transmittal of the seeds from the legume by utilizing the pronged culinary utensil.” It would be much more effective to say: “It would be easier to eat the peas with a fork.” While this scenario may sound a bit far-fetched, it is a reminder of how easy it is to use “jargon-speak” with clients.