NU Online News Service, Feb. 2, 2005, 3:40 p.m. EST
Stress takes a huge toll on the workers who make and take big employers’ telephone calls.[@@]
Researchers at MetLife Inc., New York, present data supporting that conclusion in a new paper that reviews the problems of absenteeism and lost productivity at call center operations.
MetLife claims figures show that call center employees may represent fewer than one-quarter of a typical employer’s full-time employees but may account for more than 60% of its short-term disability claims and family and medical leave absences.