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EAssist Updates Contact Center Software

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NU Online News Service, April 19, 2004, 4:43 p.m. EDT – EAssist Global Solutions Inc., San Diego, says the new version of its contact center software works better with other software systems.[@@]

The updated product, eAssist NetAgent Contact Center 6.5, can help insurers manage customer communications through call centers, electronic mail and chat systems.

Version 6.5 can work with the eAssist Service Desk system, a software package for call center agents, right out of the box, eAssist says.

EAssist also has added “pre-built integrators” to help customers combine the NetAgent Contact Center software with popular call center packages and office administration systems, eAssist says.

Other changes include a tool that gives call center supervisors more ability to monitor agent activity and an e-mail security feature that prevents agents from downloading attachments that administrators believe to be unsafe.