NU Online News Service, July 15, 11:20 a.m. ? A national survey of 1,000 insured consumers under the age of 65 indicated the possibility that HMOs may be narrowing a perceived satisfaction gap versus other types of health plans.
The survey, conducted by DSS Research, Arlington, Tex., a health care information consultancy, ranked HMOs lower than other health plans in terms of overall satisfaction, problem resolution and overall quality of care. However, the slight differences between the two groups suggests that HMOs might be increasing their satisfaction standing among consumers.