Documentation Support Products Perform Many And Varied Functions
Documentation support software products may save users time and money, but they vary widely in price, function and form.
One of those products, Media View, interfaces an insurance companys policy or claims administration system to several back-end document repositories, says Gerard Bush, senior account executive, CSC Financial Services, Austin, Texas.
“Media View is a bridge between application and storage, it reduces the complexity between those two things,” he says.
CSC created Media View because all employees are not meant to have access to all functions, or to be able to view all documents, says Bush. In other words, a user will be able to see only what she is entitled to see through Media View.
System requirements include an imaging system or a document storage system and an HTML screen or calling system, Bush says.
He describes Media View as “a bridge, an interface, not a document management system.”
CSC partners with other companies, including IBM and DST, to deliver the imaging function, Bush says.
One of the ways Media View provides value is in its ability to integrate with any application, Bush says. Because companies typically have multiple archives, some migrate all of the content to a new imaging system in order to be able to present it all.
“Thats costly and not always necessary,” Bush says. “Media View can read all the different back-end archives and federate all the results into one screen for you.”
Additional cost savings are in reduced mailings to agents, because everything can be found online, and improvement in customer service, he says. Because a customer service representative neednt get out of an application in order to get into a document management service, the caller neednt wait as long for an answer and the representative can handle more calls.
CSC did not provide pricing details.
One of CSCs partners for Media View is DocuManage, a product by Docucorp International, Dallas.
John Bennison, vice president of product development at Docucorp, describes DocuManage as a classic, three-tier document management system with a separate database and storage component, delivered through a client/server mode.
In addition to its function as a document manager, it also keeps track of every change made to a document and which user made the change.
DocuManage handles all types of documents, including Word, Excel, video and audio files, Bennison says.
The application runs on Windows NT, Windows 2000, Windows XP and Windows NT4, he says. It also works with Unix and mainframe systems for storage and database.
A competitor of Docucorp is Mobius Management Systems Inc., Rye, N.Y. Mobius sells integrated products for content management.
DocuManage offers unique value through its automatic filing of production documents, Bennison asserts. He would not say how much the product costs.
SunGard Corbel, Jacksonville, Fla., offers Relius Documents.