Investment Advisor’s October 2001 issue was in full-blown production and nearing completion when the terror attacks of Sept. 11, 2001 occurred. As did many others in those dark days, the IA editorial staff plunged into its work to help cope–scrambling to produce a special news report in time for the October issue on the ways advisors were reacting to the events, where in this new, troubling world they might counsel their clients to direct their investments in the days, months, and years ahead, and how they were counseling their clients to cope with this event.
IA’s veteran “Psychology of Advice” columnist Olivia Mellan pitched in immediately as well when we asked her to contribute some of her insights to the editorial effort that month. She wrote calmly yet eloquently about how advisors could effectively deal with their clients’ feelings. She also suggested ways that advisors themselves could stay healthy at the same time, as this excerpt from her contribution to that issue below illustrates.–Ed.