How to Name (or Rename) Your Advisory Firm

Q&A July 17, 2023 at 04:41 PM
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"Professionals hired to come up with [company] names typically [present] a thousand ideas. It's not just an afternoon of brainstorming and leaving the room with 10 good ideas. It's … scratching beneath the surface," Rob Meyerson, founder and principal of Heirloom, tells ThinkAdvisor in an interview.

The independent brand strategist was formerly head of naming at Hewlett-Packard and director of verbal identity at Interbrand.

In the interview, he argues that building a brand requires striking a balance "between fitting in and standing out."

Further, he discusses the pros and cons of creating an original name for a financial advisory versus using the founder's own name.

His clients have ranged from Silicon Valley startups to Fortune 500 firms, including Activision, AT&T, Intel, Microsoft and the Walt Disney Co.

Based in the San Francisco Bay Area, where many of his technology clients are located, Meyerson also talks about the good and bad reasons for renaming a firm and opines on Riskalyze changing its name to Nitrogen.

Author of "Brand Naming: The Complete Guide to Creating a Name for Your Company, Product or Service," Meyerson has a new book due in the fourth quarter or early 2024: the 6th edition of the Amazon bestseller, "Designing Brand Identity" (Wiley), co-authored with Alina Wheeler.

ThinkAdvisor recently interviewed Meyerson, who was speaking by phone from Pacifica, California.

He declares that "branding is the promise the company makes [and] the good will it has built over the years."

Here are excerpts from our interview:

THINKADVISOR: Financial advisors need to differentiate themselves from one another. Why is it essential to put great effort into naming their companies?

ROB MEYERSON: Think of it as a good investment. Building a strong brand is important. And the name is a relatively low-cost marketing expense with potentially very high impact.

It will make ads more effective and [can] last for the length of the company. So getting it right upfront makes a lot of sense.

Getting it wrong can be very, very expensive if it results in your getting sued or having to rename or rebrand a few years after launching.

Why would you get sued?

If you use a name that's identical with or too similar to another company that's providing similar goods and services, they can send you a cease and desist letter to stop using that name.

So you or your lawyer should do some vetting to make sure from a legal standpoint that you're able to use or own the name.

Should you have a brand strategy in mind before you choose a name?

Yes. Ideally, it forms the foundation of the naming brief that should help you determine what types of names are going to work — either names that sound like financial advisories or names that sound completely different and will help you stand out.

The naming brief includes the ideas you want to convey through the name. Part of that is looking at competitors' names and understanding how you can stand out.

It also has the types of names that would get more attention or names that would blend in, which would make people have trouble remembering them.

What's the most challenging part of naming or renaming a firm?

In part, it's naming the firm! Professionals hired to come up with names typically [present] a thousand ideas. So it's not just an afternoon of brainstorming and leaving the room with 10 good ideas.

It's days or weeks of scratching beneath the surface for interesting ideas.

A big reason we do that is because of the legal constraints around branding. You want to avoid the many names that have already been used in different industries.

Please talk further about coming up with an original name for a financial practice.

It allows you to express some creative ideas. It gives you a little more flexibility, including at point of exit.

You can say something about your positioning in the marketplace, whether about ease of doing business or innovation or a suggestion of scale [etc.].

The financial services industry is conservative. Should an advisory's name be conservative, or can you be creative and give it a kicky name?

It's a question that goes deeper than naming. Anytime you're building a brand, you're trying to strike a balance between fitting in and standing out.

How much you stand out depends on how you're trying to position your firm in the marketplace.

Suppose you want to stand out?

If you're trying to do things differently and want that to be clear to your customers and prospects, you can be a little less conservative and come up with a name that will help you be seen as cutting-edge and breaking the mold.

But if you're not doing those things, if yours is just, sort of, the financial services firm that you'd expect, then you would probably want to stick with a name that fits in a little better in the marketplace.

Many practices use the owner's name in their firm name, such as "Joe Smith Wealth Management." Your thoughts?

Ultimately, it depends on what the person's name is. Will it make you stand out and differentiate? If it's a name that sounds similar to [many] other people's names out there, it's not a great idea.

But it does help to keep the focus on you and your personal brand. So if you're a one-person operation trying to build your own brand, it can help.

In this context, what are some other considerations?

Is your own name simple enough that people will be able to read it, pronounce it, spell it? But is it distinctive enough? If it's, say, "Joe Smith," well, there are [numerous] Joe Smiths out there.

You have to have a name that strikes the balance: simple, easy to spell, easy to pronounce but also distinctive and stands out from the crowd.

What's a downside to naming the company after yourself?

It can make it harder or, at least, complicate things if and when you're trying to exit. You could have trouble selling the company because it's named after you.

In some cases, people have lost control of the use of their own name because it became associated with the firm that they sold.

What if you use your own name as your firm's name but another advisor, or advisors, with the same name are already using it. Is there a reliable way to check beforehand?

Aside from Googling it, which can be pretty effective, you can access the United States Patent and Trademark Office.

They have a free, searchable database that [lists] all trademarks in the U.S.

An important caveat: You want to look for people using the name for similar goods and services. If someone with an ice cream shop has the same name, that's probably not going to be an issue for you legally, so you can use the name.

But if they're using it for a company even only somewhat related to financial services, then you can be in trouble. So you'd want to avoid using that one.

Why would anyone want to rename their established firm?

Because someone inside the company got tired of the name or didn't like it or thought it was boring.

Those aren't good reasons. All the evidence is that the longer you can keep the name and everything about the brand, the more likely it becomes recognizable and memorable by customers.

My advice always is not to change unless you have a very strong reason to do so.

What are some strong reasons?

They include the legal challenges I just spoke about or finding out that your name is offensive to some of your market, which could happen accidentally.

Or if you've merged with another organization, you might want to combine the names or come up with a new one.

Riskalyze, a fintech company that markets to financial advisors and created The Risk Number, long used in the industry, changed its name this past May to Nitrogen.

They said the change is meant to "reflect its evolution into an advisory firm growth platform." And they pointed out that nitrogen is "an essential element for growth." Your thoughts?

Given the company's desire to shift away from being known primarily for The Risk Number, a new name probably makes sense. It signals change and helps avoid being pigeonholed, like Pizza Hut, who wants to convince people they sell more than just pizza.

Whether or not Nitrogen is the right name will ultimately depend on how customers react to it, among other factors.

What do you think of it?

It's a relatively open-ended name — and with smart marketing and branding, they'll be able to give it meaning.

What's your opinion of the former name, Riskalyze?

I see some spelling and pronunciation challenges, and it also seems a little bit dated because it's very clearly an invented or coined word that sounds like it's trying too hard to sound techy or cool.

While Nitrogen also sounds a little bit out of left field and doesn't have anything inherently to do with financial services, at least it's an [actual] English word that doesn't suffer from pronunciation or spelling challenges.

Should advisors factor social media into their naming effort?

Yes. Ideally, find a name that allows you to own a reasonable handle that's the same across multiple social media platforms.

It doesn't have to be your exact name, but it could be your name followed by "Financial" or the like.

Shorter names are better than those that take up too many characters in a tweet or are annoyingly long to tweet.

Your own company is called Heirloom. Why did you choose that name?

Heirlooms have value that goes beyond the object itself. They can be priceless to you. I think of a family heirloom as a metaphor for a strong brand name.

Branding is about creating value beyond the hard assets of the company. It's the promise the company makes; it's the good will it has built over the years.

Any other reason for your choice?

I felt that Heirloom was more personal, and I wanted my business to be about the connections I'm making with people within clients' businesses [as opposed to] the nameless, faceless organizations and giant agencies that I compete against.

What do you see coming down the pike in branding?

A lot of branding professionals lament the disappearance of [advertising] jingles. There's serious research in the ad world showing how well they work, and a lot of professionals are trying to return to using them.

So I see a resurgence of jingles on the horizon. And we may see a return to the use of characters as well.

The Pillsbury Doughboy was very memorable.

Pictured: Rob Meyerson

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