You do the same thing, over and over each day. Work is a routine. You might even get bored.
So, how do you stay motivated to be nice to your customers? Before we answer that question, let me share an example with you to set up the lesson.
I have a friend who is a very successful orthopedic doctor. He has a reputation for being really good at what he does, which includes both his ability as a surgeon and his bedside manner.
One morning, we were playing golf and with a couple of holes to go I asked what he was doing the rest of the day. He said he had a hip-replacement surgery to perform in about an hour. I asked him if he needed to leave right away. He said he was in no rush. The hospital was nearby and as long as he was there a few minutes early, he’d have plenty of time to prep for the surgery. I asked if he needed to get psyched up for the operation to get his “head in the game.” He casually said, “No,” and proceeded to take his shot.
I was surprised that he didn’t need to spend time to mentally prepare. Whenever I do a speech, which I assume is much easier to do than a hip-replacement, I need some time to get focused. How could he not need time to mentally prepare?
As my doctor buddy walked away, another member of our golf group came up to me and said, “He does this all of the time. It’s like carpentry. For him, it’s as easy as a skilled carpenter hanging a door.”
Carpentry? That’s what a hip surgery is? As easy as hanging a door? I don’t think so. But, the point is that it is mechanical.