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December 17, 2013 at 11:16 AM
State insurance regulators are working on form changes that could shape how consumers and others complain about the Patient Protection and Affordable Care Act.
The regulators, members of the Market Conduct Examination Standards Working Group at the National Association of Insurance Commissioners, are trying to update the NAIC Standard Complaint Data form.
The NAIC could add codes for new, PPACA-related groups and codes for issues highlighted by PPACA
In a list of codes for organizations, a recent draft gives one code – 152 – for PPACA “certified application counselor” organizations – and another code – 151 – for PPACA navigator organizations.
