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December 10, 2013 at 11:35 AM
Consumers might have complaints about the exchange enrollment sites, but they hate traditional carrier websites and plan menus just as much.
ACSI, a think tank, gauges consumer opinion in a new American Customer Satisfaction Index survey report.
Index survey managers poll 70,000 customers every year about the products and services they use.
The financial services sector report includes data on banks, credit unions, property-casualty and life insurance carriers as well as health insurers.
Health insurers earned a website satisfaction score of just 73, and a score of only 71 on “range of plans available to choose from.”
