Podcast Center
Video Center
Webcasts
Resource Center
Events
June 06, 2013 at 03:45 AM
Payroll and benefits often represent the biggest component of a practice’s overhead. You can maximize your investment in your staff by ensuring they have the training, tools and management from you that helps them be as productive as possible.
Step 1: Write Job Descriptions
Clear job descriptions aren’t just for the hiring process; they define roles and responsibilities and help set employee expectations. Job descriptions can be used as training or cross-training guides and in employee performance appraisals. Keep descriptions current – they can provide documentation in employee legal disputes.
Step 2: Communicate regularly and often
Keep your staff informed – daily 10-minute standup meetings work great. Ask for feedback and involve them in decisions. Be clear about business goals and the importance of their specific contributions. Communicating well with employees motivates them to do quality work and increases their loyalty.
Step 3: Training
For new hires, provide the tasks and behaviors expected of them for their current position, but don’t stop there. Create long-term training and development plans to expand employees’ skills and abilities. Reinforce the value of training and development by allowing paid time for training, budgeting for employee training sessions and providing incentives for skill development. Follow up with employees to show interest in their growth and request feedback from what they learned that could be implemented into your business. Cross-train your entire office so if one person is ill or on vacation, your team can continue business as usual.
