Below is the fourth of eight new articles by Olivia Mellan and Sherry Christie that continue the discussion on Your Client’s Brain that began with Investment Advisor’s February 2013 cover story—Double Think: Getting Past the Conflict in Your Clients’ Two Brains—and a feature article—Second Thoughts: Making Better Decisions—in the March 2013 issue of IA.
Clearer thinking is a wonderful facilitator of better, wiser decision-making. Now if we could only train our brains to generate insight!
David Rock, author of four books including the 2009 business bestseller “Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long,” believes that’s possible. In fact, he has developed a technique to foster insight that uses our understanding of brain functions. He calls this model ARIA, short for Awareness, Reflection, Insight and Action. As he explains:
In the Awareness state, you focus lightly on a problem or impasse, quieting the mind and simplifying the problem as much as possible (perhaps by describing it in as simple a sentence as you can find).
In the Reflection phase, you hold the impasse in mind, but reflect on your thinking processes rather than on the content of your thoughts. This helps you see your impasse from a high level, activating the right-hemisphere regions that are important for insight and allowing loose connections to form.