Schwab Offers ‘Workflow’ Help for Advisors

“Workflows are essentially actionable roadmaps that guide advisors and their staff along a consistent and efficient route for common office tasks,” Neesha Hathi, senior vice president of technology solutions for Schwab Advisor Services, said in a statement. “We know that technology by itself isn’t enough to help advisors achieve maximum efficiency and scale, it needs to be married with consistent business practices and processes—that’s the important role that workflows play.”

The Workflow Library, available at SchwabIntelligentTechnologies.com, also has an updated user interface, which offers a more intuitive process for helping the advisor to select workflows, according to the company. Once selected, an advisor can download workflow instructions customized for their specific CRM. In addition to the 28 universal workflows, the Workflow Library already includes five workflows customized for advisors who use Junxure CRM and five workflows for advisors who use Salesforce CRM. The Workflow Library was first launched in October 2011 and as of May 31, more than 250 advisor firms have downloaded nearly 500 workflows.