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MetLife Faces at Least $500M Unclaimed Property Settlement

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Metropolitan Life Insurance Company could pay out more than $500 million to current and former insureds as part of a multi-state settlement with insurance regulators regarding its unclaimed property practices.

In a statement, MetLife said it is “appropriately reserved” for the claims, which stems from the sale of industrial life insurance policies, i.e., small value policies, from the early 1900s to 1964.

The vast majority of the settlement will stem from MetLife’s agreement to “reconnect” with many of its oldest insureds (generally over age 90) who bought industrial life polices from the early 1900s to 1964.

MetLife said that “many of these either did not have a Social Security number or did not provide the company with a date of birth at the time their policies were issued.”

The total insurance in force for these “industrial” policyholders is approximately $438 million, for which the company is appropriately reserved, MetLife said.

The MetLife statement said the company expects that $188 million of the total will be paid out in 2012, with the remainder paid over the next 17 years.

MetLife also said that in the first quarter of 2012 the company recorded a $52 million post-tax charge representing a multi-state examination payment related to unclaimed property and MetLife’s use of the Social Security Death Master File, as well as the expected acceleration of benefit payments to policyholders under the settlement.

MetLife had entered into a settlement with 39 states in which it will pay $40 million to state insurance departments and agreed to reform its settlement policies to ensure it quickly pays out life insurance benefits.

Florida Insurance Office officials added that MetLife has agreed to make “extra efforts to gather information needed to identify these insureds.” It was a statement from the Florida Insurance Office that noted that MetLife’s total compensation to customers could be as much as $500 million, but that figure now appears to be conservative, and the total amount could be well north of the half-billion mark.

And, at the same time, New York Gov. Andrew Cuomo announced that a state Department of Financial Services (DFS) investigation into the issue has resulted in 32,715 payments to consumers nationwide totaling $262.2 million, including 7,525 payments totaling $95.9 million to New Yorkers.

David Neustadt, a spokesman for the New York DFS, said the New York investigation has resulted in $262 million being returned to consumers nationwide by all 172 life insurers doing business in New York.

He said the multi-state agreement announced by California and Florida talks about future payments. “What we did is completely separate from and unrelated to the multi-state agreement,” Neustadt said. “The money we returned to consumers is not included in the multi-state settlement.”

The insurance departments of Illinois, Florida, New Hampshire, North Dakota, and Pennsylvania joined in the negotiations with MetLife, according to California insurance commissioner Dave Jones and Kevin McCarty, NAIC president and Florida insurance commissioner.

California’s Jones said the settlement with MetLife is expected to yield approximately $3.5 million to California residents as well as the state.

All the settlements deal with probes by states underway since 2009 that have uncovered asymmetrical use of the Social Security Administration’s Death Master List.

Insurers have been accused of using the list aggressively to determine when annuitants had died in order to cease payments, but not using the list as aggressively to determine when life insurance policyholders need to be paid.

The multi-state settlement  requires MetLife to run the Social Security Death Master File or similar database monthly to determine whether its life insurance policyholders, annuity owners, and holders of retained asset accounts (accounts holding insurance benefits paid to beneficiaries) have died.

If MetLife learns that a policyholder died, it must conduct a thorough search for beneficiaries, using contact information in its records and online search and locator tools. If MetLife does not find a beneficiary within a year of learning of a death, it must transfer the benefit to the appropriate state controller as unclaimed property.

In its statement, MetLife said its records indicate over 99 percent of life insurance claims “are submitted by beneficiaries and routinely paid in a timely and accurate manner.” It said it paid approximately $12 billion in total life insurance claims in 2011.


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