Don’t Be An Agent of Chaos

First, to manage your time, make effective use of a calendar. Preferably you should use an automated one that runs on a desktop computer, a smart phone and a tablet (should you start using one). One of my favorite activity managers is called Toodledo (www.toodledo.com). It lets you input tasks, store them in folders, attach them to goals and due dates and assign priorities. Toodledo is also a collaboration platform, so you can share your tasks with staff as needed. There are many other options, as well.

Second, be highly disciplined about compiling client data. Again, the solutions are endless. The important thing is to get smart about documenting the outcome of every—and I mean every—client interaction. Many agents use digital recorders or smart phone apps to capture decisions made. Then they turn their audio files over to an assistant for transcription and filing. Another convenient method is to use an inexpensive phone app like Evernote to document outcomes.

Third, stay on top of business workflow. This is pivotal because you need to be able to immediately answer client questions. Fortunately, most insurers and investment companies give advisors the ability to check underwriting or issue status and investment values online in real time. The key here is to know exactly how these systems work so you can do it in your sleep. Or assign the task to your administrative staff.

The point is this: If you care about your long-term business reputation, don’t make phone calls on your shoe or have client meetings in a cone of silence. Just get smart…and get organized.