Nolan: Interest in Process Improvement Grows

Life and annuity industry executives are putting more emphasis these days on doing things better.

Management consultants at Robert E. Nolan Company, Simsbury, Conn., have published data supporting that conclusion in a summary of results from a survey of about 60 life and annuity industry executives.

Nolan found that survey participants have reacted to the Great Recession by becoming more interested in penetrating existing markets than in expanding into new markets, and by showing more interest in execution than in innovation.