Don’t miss Hal Becker at the 2010 Senior Market Advisor Expo in Las Vegas. Register today and attend Hal Becker’s closing keynote speech, “Attract New Clients and Keep the Clients You Have!”
Most of your customers are a joy to work with. But every business–advisor, restaurant, car dealership, you name it–has 1 percent to 3 percent of its customer base that are just a pain in the neck. They’re abusive, mean, rude and always demanding unrealistic expectations. These are the customers who also take up most of your time and can make the day an unpleasant experience.