Emotional Intelligence rests on an individual’s ability to employ their emotional competencies that fall into four clusters:


o Emotional Awareness: Recognizing one’s emotions and their effects

o Accurate Self-Assessment: Knowing one’s strengths and limits

o Self-Confidence: A strong sense of one’s self-worth and capabilities


o Emotional Self-Control: Keeping disruptive emotions and impulses in check

o Transparency: Maintaining integrity, acting congruently with one’s values

o Adaptability: Flexibility in handling change

o Achievement: Striving to improve or meeting a standard of excellence

o Initiative: Readiness to act on opportunities

o Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness

o Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns

o Organizational Awareness: Reading a group’s emotional currents/power relationships

o Service Orientation: Anticipating, recognizing, and meeting customers’ needs

Relationship Management

o Developing Others: Sensing others’ development needs and bolstering their abilities

o Inspirational Leadership: Inspiring and guiding individuals and groups

o Change Catalyst: Initiating or managing change

o Influence: Wielding effective tactics for persuasion

o Conflict Management: Negotiating and resolving disagreements

o Teamwork & Collaboration: Creating group synergy in pursuing collective goals.

Source: The Hay Group