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Life Health > Life Insurance

Avoiding the "booby traps" of enhanced compliance

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Booby traps have been a part of war for centuries. They involve the setting of lures that the enemy hopes will attract their opponent. When the soldier touches the lure, the hidden bomb or other device goes off, killing or maiming the unwary soldier.

Now here’s the thing about booby traps. The devices themselves are often simple. But the logic behind them is cunning. Case in point: in Vietnam, the Vietcong noticed that American soldiers liked to kick empty soda cans lying on the ground. Soon, they began leaving devices in cans so they exploded when kicked. Yet U.S. soldiers kept kicking cans.

Why discuss booby traps? Because I believe many advisors today engage in dangerous, noncompliant behavior that could literally blow up in their faces. Like the American troops in Vietnam, they kick the same cans down the path, even though the industry environment has changed. They keep committing the same lies, omissions, and shortcuts. But the problem is, kicking those cans will likely trigger “explosions” today because regulators have much less tolerance for can kickers.

What kind of booby traps am I talking about? There are four main types:

Solicitation traps: in connection with advertising or other prospect solicitation techniques.

Disclosure traps: regarding what you say and don’t say about your background and business.

Suitability traps: made as you decide which product or products to recommend to a client.

Servicing traps: after the sale, particularly relating to client privacy and data security.

To help you avoid these traps, this column and the three that follow will show you how to be a smart “soldier” doing the sales process. Let’s start with solicitation.

When promoting yourself, do it in a way that’s fair, accurate, and truthful. To save time, use company-approved materials. If you create your own, be sure to run them by your carrier.

In writing or conversation, avoid prohibited terms like “account” and “deposits” when referring to life insurance or annuities.

If you do cold calling, be sure to search the national Do Not Call Registry and any relevant state registry to make sure your prospects haven’t placed their names there.

When you buy leads from a marketing company, ask about the practices that generated the leads. Don’t buy from a company that uses deceitful or non-compliant practices.

When you create your own lead generation materials, make sure to disclose that you will be contacting the respondent.

At your seminars, always clearly identify the product to be sold and identify yourself as an insurance agent.

Avoid all professional designations that lack substantial educational content and that appear to be just marketing gimmicks.

There are other techniques as well, which I can’t include due to limited space. But here’s the bottom line: To avoid booby traps during solicitation, don’t “kick the can”. Know the rules, tell the absolute truth, and be fair to your prospects.


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