AXA Equitable Life Insurance Company, New York, has announced the launch of its new online Beneficiary Resource Center. In one, easy-to-navigate site, the Beneficiary Resource Center offers the forms, tools, and guidance for beneficiaries and financial professionals to quickly and easily file a life insurance or annuity claim. The site also serves as a portal for information, checklists, and contacts to support beneficiaries through what can be an overwhelming period and to help them prepare for the next stage in their lives.
“At AXA Equitable we believe the claim process should be simple and straightforward. Beneficiaries should expect and receive available, attentive and reliable service, with 24/7 access to the information they need,” said Mary Beth Farrell, executive vice president and chief service officer. “Our new Beneficiary Resource Center not only makes the claim process more manageable but also brings beneficiaries closer to the information they need to address the many immediate and long-term issues that require their attention.”
Integrated throughout the site, visitors can find customer service contacts by product type and a list of offices by region, so that beneficiaries who require additional assistance or advice, know who to call. If preferred, visitors can submit online requests for follow-up contact from a local financial advisor.
The site, located at www.axa-equitable.com/beneficiary, features four sections, arranged according to beneficiary needs, at each stage following a loss: