Performing a gap analysis on your own practice–discerning the difference between your ideal vision of the practice and its current reality–requires objectivity on your part. Often our base instinct is to resent our staff for wanting more money, more opportunity, or more training. This feeling is especially acute for those who get consumed by their own tribulations in creating a business where, after all, your employees get to work! Your evaluation of the need for and the investment in people should not be based on how to end your suffering, but on how to generate a return on human capital assets by maintaining and upgrading services to staff alongside your other business needs.

Notwithstanding the current talent shortage in the industry, a consistent approach to people development makes sound business sense.