Many U.S. disability insurers still have trouble scanning medical records and other documents into their claims systems.
Researchers at ClaimVantage Inc., Portland, Maine, a disability claims software company, and JHA Inc., Portland, Maine, a disability insurance consulting firm, have published data on that weakness in a summary of an informal survey of 23 disability carriers and plan administrators.
Although 33% of participating carriers said they have frequently updated systems from outside vendors, 77% are using aging “legacy” systems or a combination of legacy systems and modern vendor systems, ClaimVantage researchers report.